Carousel Groups Hotel

Job Description

You will play a key role as a member of our front office staff, making use of your friendly and helpful personality, as you take the initiative to deliver a wide range of services that guide our guests through their entire stay. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Hotel Customer Service Representative, you will be responsible for maintaining, and promoting hospitality at all times. You will provide excellent service to all guests at the hotel, restaurant, and conference center, both in person at the desk and when responding to phone calls from both internal and external guests, providing directions, suggestions, and information about hotel, attached convention center, and community services.

Additional duties for this role include:

• Providing guests with assistance, and information in a courteous, efficient, and friendly manner
• Fulfilling guest requests and taking room service orders
• Processing reservations
• Following up on services provided to guests
• Presenting a friendly, outgoing, energetic, and guest-service oriented demeanor
• Performing additional duties as required

Job Requirements

We are looking for a Hotel Customer Service Representative with a shining personality, and the ability to genuinely smile at the world, and a firm commitment to ensuring the best possible guest experience. You should also have solid decision-making, problem-solving and conflict-resolution skills. It is also important that you have excellent communication, interpersonal and active listening skills as well as the ability to interact effectively with internal and external guests using patience, tact and diplomacy as necessary.

Specific qualifications for the role include:

• Strong customer service background
• Cash handling experience
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Ability to maintain a professional appearance and demeanor at all times
• Availability to work a flexible schedule
• Strong English language skills
• Desire to learn, grow and advance

Job Description

You will play a key role as a member of our front office staff, making use of your friendly and helpful personality, as you take the initiative to deliver a wide range of services that guide our guests through their entire stay. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Hotel Night Auditor, you will balance all daily room revenue on a nightly basis, posting and balancing charges, and settlements in a timely and efficient manner. You will also be accountable for maintaining files and resetting the systems for the next day’s operations.

Your specific duties in this role will include:

• Making corrections, and adjustments, and handling any computer problems that might occur during your shift
• Providing guests with assistance, and information in a courteous, efficient, and friendly manner
• Fulfilling guest requests and taking room service orders
• Processing reservations
• Following up on services provided to guests
• Presenting a friendly, outgoing, energetic, and guest-service-oriented demeanor
• Performing additional duties as required

Job Description

At Carousel Group we are looking for housekeepers for our different properties in Ocean City, MD, our candidates need to have the following qualities:

• Undergo training.
• Previous hotel housekeeping experience.
• Understand the company’s policy on work shifts, guests’ possessions and privacy issues.
• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
• Report and return any guest properties found in the rooms while rendering service.
• Report cases of property damage in commercial spaces to supervisor.
• Work with a team of housekeepers on each shift.
• Clean, disinfect and store all equipment at the end of the shift.

Benefits

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages

Job Description

At Carousel Group we are looking for house attendant for our different properties in Ocean City, MD, our candidates need to have the following qualities:

• Undergo training
• Replace guest amenities and supplies in rooms
• Make beds and fold sheets
• Remove trash, dirty linens and room service items
• Greet guests and take care of requests
• Straighten desk items, furniture and appliances
• Dust, polish and remove marks from walls and furnishings
• Vacuum carpets and floor care duties

Benefits

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages

Job Description

At Carousel Group we are looking for maintenance technicians for our different properties in Ocean City, MD.

Job Responsibilities

Responsibilities include but are not limited to:

• Drywall Plastering
• Painting
• Basic Plumbing
• Basic Electricity
• Good attitude
• Must understand and speak English fluently

Benefits

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages

Job Description

At Carousel Group we are looking for reservation agent for our different properties in Ocean City, MD, our candidates need to have the following qualities:

Full Job Description

Responsible for the accurate input of different market segments into the property management systems of various hotels

Duties & Functions:

• Obtain accurate guests’ information.
• Listen to the guests’ needs.
• Sell the inventory of the hotel at the highest possible rate.
• Correctness of inventory.
• Accuracy of reservations’ information.
• Correctly selling rates by market segment.
• Send information via fax and/or mail to the clients.
• Cross sell services and amenities.
• Post advanced deposits to transient reservations.
• Administrate office such as filing and faxing.
• Perform other duties as requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Good communication skills.
• Customer service oriented.
• Ability to work with numbers.
• Salesmanship.
• Computer skills.
• Previous experience in hotel.
• Teamwork oriented.
• Multi-lingual preferred.
• Fluent in English required.
• Must be able to work seated at least 8 hours.
• Must be able to speak and hear clearly to communicate with potential guests by phone.
• Must be able to move inside the office to make copies and send faxes.
• Must be able to reach and handle the computer, keys, paper and items on the top of the desk.

Benefits

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages